Our Services
Help Desk
McCusker & Company of The Caribbean Inc’s call center is focused on providing the very best call center service for your business. A missed call can mean a lost sale, disappointed customers or missed opportunity. We offer a complete range of call center services, from order taking, help desk, technical support, dispatching and specialized customer service that will boost your business and increase your profits. Our polite, well trained operators ensure you are never out of touch with your client.
Our call center is located in the heart of Texas. The center was setup and staffed by United States citizens, as there are many colleges and universities within a few miles of our center our staff resources are abundant. If you get opportunity to visit our center you will see why we are proud to have our call center in Texas.
McCusker & Company of the Caribbean's knowledge and evaluation of the technology industry allow us to offer services, which reduce and avoid help desk calls. By creating proper phone prompts and providing our technology experts with a knowledge base and network of information greater than most call centers, we can solve the problem at hand and establish customer satisfaction with one call.
This eliminates repeat phone calls from the same customer regarding the same issue. Call Avoidance is achieved through early identification of patterns in phone call volume that can identify misconfigurations and unveil faults that can be corrected by the manufacturer or supplier that reduces the number of phone calls.
Call Reduction and Call Avoidance, while cutting costs for the manufacturer, ultimately creates higher customer satisfaction by eliminating any problem, which might have been left undetected without Trend Tracking and other services provided by McCusker & Co. We can setup your help desk solution in less than 1 day! Do you need your help desk up and running in a matter of hours? WE CAN DO IT! We can support projects from 25 calls per day to 15000 calls per day.
We support programs such as:
- PC Technical Support Help Desk
- Internet Service Provider Support
- Chat Service Support
- Remote Diagnostics Support
- International Language Support
- Bi Lingual Solutions
- Customer Service Call Center Support
- Order Processing
- Dispatching
- Claims Processing and Adjudication
- Service Follow-up and Service Polling
- Escalation Management & Dispute Resolutions
Call today and get your free call center evaluation. We have placed & created numerous help desk solutions from major retailers & OEM's to smaller system builders and dealers. Let us help you make the best possible decision and have the security that we stand behind our service solutions and partners with our service guarantee.
For More Information: call or email for more information today!
